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The Seventh Level: Literate Thinking delight stage literate thinking seventh level framework the seventh level Dec 16, 2021

It took your business both effort and persistence-but you've made it. Your customer has finally reached the Seventh Level:Literate Thinking. This reflects the highest level of engagement in our academic framework. Customers who arrive at this level don't simply get here accidentally. They've been ca...

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Level 6: Critical Engagement critical engagement delight stage level 6 seventh level framework Dec 09, 2021

Our blog series on the Seven Levels of Engagement has arrived at the ‘Delight’ Phase. You’ve worked really hard to bring your customer to this higher Level of engagement, and it’s about to pay off. You’re heading towards customer interactions that move beyond simply purchasing a product or selling a...

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